#Nextiva support ticket trial
When we signed up for a free trial with Nextiva, we found the process extremely straightforward and were able to gain access to its services without any difficulties.Īlthough the design of the system’s dashboard is not especially dynamic and its graphics perhaps feel a little dated, the system has clearly been designed with usability and functionality in mind.īy dividing its tools on the basis of communication, sales, and service, the company allows you to find the features you need as soon as you log in. The dashboard is clear and intuitive (Image credit: Nextiva) Nextiva VoIP interface and in use Should you choose the Ultimate plan, you’ll benefit from automated surveys and analytics related to your customers’ journeys through the sales process, which can provide invaluable insights into your users’ behavior. The company’s Sales Pipeline CRM allows you to create and manage contacts and accounts, as well as seeing a consolidated view of all your conversations with the client. If you choose one of the more expensive Enterprise or Ultimate packages, you can also benefit from voice analytics and voicemail transcription features, which allow you to keep comprehensive written records of your calls. You’ll receive a text alert whenever a new fax arrives.
#Nextiva support ticket software
The software also allows you to send and receive unlimited faxes as you would with email. As well as setting these meetings up, you can moderate your conferences and record them in HD. If you’re chairing a meeting, this feature will allow you to set up a dedicated line for this event. If you choose Nextiva, you can send and receive an unlimited number of text messages with your customers, which can enable you to perform tasks such as delivering updates and scheduling appointments.
If you receive a voicemail, the message will be delivered directly to your email’s inbox, and the software also gives you the ability to record your outgoing voicemail message. You can also use Nextiva’s video function to livestream virtual events and webinars.
Like most video conferencing solutions, Nextiva allows you to share screens and files during your conferences.
#Nextiva support ticket professional
Although your time in a meeting will be unlimited, the number of participants could be restricted to 250 if you opt for the Professional plan. Nextiva claims its calls are of HD quality to eliminate static.ĭepending on the plan you choose, you may benefit from this feature. Its real-time presence feature also allows you to see which of your contacts is currently available, while the call queue allows you to handle calls during busy times. If you choose Nextiva, you can make unlimited calls to any phone in the US or Canada.